The contesgt is now closed.
This week’s winner
(week 3)
Catherine
Jauvin
Communications Advisor
Group Benefits and Retirement Solutions
Grand prize winner:
Donna
Balgobin,
Advanced Underwriting Consultant,
Individual Insurance,
iA Financial Group
Integrate the iA client experience (CX) guidelines into your everyday work and let us know how you’re doing it.
Prizes
-
A grand prize of $1,500 in cash. -
Weekly prizes of $100 prepaid Visa gift cards, for each of the three weeks of the contest.
This week’s winner
(week 3)
Catherine
Jauvin
Communications Advisor
Group Benefits and Retirement Solutions
How it works
- From November 11 to 29, 2019, fill out the form to tell us about one or more situations where you had to apply the CX guidelines.
- Each week, a committee will select five outstanding CX actions. They’ll be shared on the contest microsite.
- A draw will be held each week to pick one of the five CX actions to be that week’s winner.
- At the end of the contest, one grand prize winner will be chosen at random from all the participants who submitted CX actions over the three weeks of the contest.
Eligibility criteria
- The participant must be an employee of iA Financial Group or one of our subsidiaries when they submit their CX action and when the draw is held.
- The CX actions must respect the iA CX vision guidelines.
- The number of entries per employee is unlimited. One submitted action = one entry.
Our ultimate goal:
Offer our clients
peace of mind
CX at iA
For a unified vision of what doing business with iA means for our clients, advisors and partners, we use six attributes, in the form of a pyramid. These attributes translate into ten guidelines for employees who work directly with clients and for those who work behind the scenes. Our ultimate goal: Offer our clients peace of mind.
Learn more about the CX guidelines